Sales terms
The owner of the online store LOGO.EE (hereinafter referred to as the online store) is OÜ LOGOTRADE (registry code 11070535 ), located at Pärnu mnt 160 A, 11317,Tallinn, Estonia.
Validity of contract of sale, product and price information
The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.
The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.
Product information is provided immediately adjacent to the product in the online store.
All prices are in EURO, Prices are without VAT (form price+VAT) or with VAT.
Prepayment only with Proforma invoice or with Estonian bank links Swedbank, SEB, Luminor, Coop bank, LHV, Paypal, Pocopay or Liisi ID. Also, we accept VISA and MASTERCARD.
Placing an order
Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid via an online bank transfer or using another payment method.
The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
Shipment
Goods are shipped to Estonia, Finland, Latvia, Lithuania and Sweden. We also offer DPD courier delivery to the remaining European Union countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Spain. The online store's DPD shipping option does not cover countries outside the European Union.
DPD delivers the goods to the address specified by the purchaser. Collection from Logotrade at Pärnu mnt 160 A, 11317 Tallinn is also available by prior arrangement. The purchaser pays the shipping costs. Available delivery methods and the final shipping charge are shown at checkout before payment.
DPD courier delivery costs excluding VAT: Estonia €10; Latvia €25; Lithuania €30; Finland €40; Sweden €50; Germany and Austria €60; all other European Union countries €100. Including 24% VAT, these amounts are €12.40, €31, €37.20, €49.60, €62, €74.40 and €124 respectively. The VAT applicable to the order and the final total are displayed at checkout.
The estimated delivery time is shown when calculating the price and in the shopping basket. Delivery time depends on the product, quantity and logo decoration. The deadline for customised orders is confirmed in the quotation.
Shipments within Estonia generally arrive at the purchaser's specified destination within 3–7 business days after the sales contract takes effect. Delivery outside Estonia generally takes 14 calendar days, excluding orders with logo decoration.
In exceptional cases, delivery may take up to 90 calendar days if the goods need to be produced or are not available in a European warehouse.
Right of withdrawal
A purchaser who is a consumer has the right to withdraw from a contract concluded through the Online Store without giving a reason within 14 days after receiving the goods.
The right of withdrawal does not apply if the purchaser is a legal person.
In addition to the statutory right of withdrawal, the Online Store allows an order with a logo or other personalisation to be cancelled until the project manager confirms the order in the system. After confirmation and once personalisation or production has actually begun, such a custom order can generally no longer be cancelled under the Online Store’s voluntary cancellation policy. Internal confirmation alone does not terminate or restrict any statutory consumer right.
The statutory 14-day right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised, provided that the legal conditions are met and the consumer was clearly informed of the exception before the contract was concluded. The exception does not automatically apply to every order connected with a logo.
This exception and the Online Store’s voluntary cancellation policy do not restrict the consumer’s rights where goods are defective, incorrect or otherwise not in conformity with the contract, or any other mandatory statutory rights.
To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store.
If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.
To return the goods, you must submit a declaration of withdrawal (the form for which can be found here: declaration of withdrawal) to the e-mail address logo@logo.ee within 14 days of receiving the goods.
Instructions for submitting a withdrawal notice are available on the withdrawal notice information page.
The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).
The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.
Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.
The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.
If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.
The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.
Defective goods
The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. For goods purchased by a consumer on or after 1 January 2022, a lack of conformity that becomes apparent within one year after delivery is presumed to have existed at the time of delivery unless that presumption is incompatible with the nature of the goods or the defect. The Online Store bears the burden of rebutting that presumption.
The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing logo@logo.ee .
The online store is not liable for any defects arising after delivering the goods to the purchaser.
If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.
The online store will respond to the consumer´s complaint in written form or in a form that enables written reproduction within 15 days.
Direct marketing and processing of personal data
The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.
The online store sends newsletters and offers to the purchaser's e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.
The purchaser is able to opt-out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.
Settlement of disputes
All complaints made by a purchaser about the online store must be e-mailed to logo@logo.ee
If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee.