Promotional products FAQ | Logo.ee

Why order promotional products, business gifts and branded clothing from Logotrade at Logo.ee?

Logo.ee is an online shop and enquiry platform offering Estonia’s largest selection of promotional products and branded clothing. Browse the range, find ideas and send your project manager an enquiry about products and logo branding.

Logotrade has been in business since 2004, and our completed projects have received high ratings from customers. We offer convenient ordering and prompt, professional, personal service. Your project manager helps you choose suitable promotional products, business gifts or branded clothing and a branding method that suits the product, material and logo.

Product selection, artwork, branding and delivery can all be coordinated in one place. If you cannot find a product online or need help choosing, ask your project manager.

Does Logo.ee show every promotional product and business gift that Logotrade offers?

The Logo.ee range is updated continuously. The website features over 300,000 products and more than 400 brands. Not everything Logotrade can supply is necessarily shown online. If you cannot find a particular item, ask your project manager — we will help you find a suitable product.

How do I choose the right promotional gift?

Start with the recipient, intended use, quantity, budget and deadline. If you have not chosen a product yet, we can help you compare suitable promotional products and alternatives.

Which logo branding methods do you offer?

We offer DTF printing, screen printing, DTG printing, pad printing, UV printing, sublimation, embroidery, laser engraving and debossing, among other methods. We recommend the right method for the product, material and logo.

How large is the print or branding area on a product?

The logo’s size and position depend on the product, its material and the branding method. Different sides of the same product and different techniques may have different branding areas. The manufacturer’s designated positions and technical limits determine what is possible.

Use “Try your logo” on the Logo.ee product page to view the available branding positions and dimensions and try out your logo’s size and placement. Select the position and branding method for your order in the product options.

The logo preview is illustrative. The designer confirms the final size, placement and production file.

Can I see an artwork visual before production?

Yes. We prepare a visual showing the logo position and size for your approval before production.

How long do promotional products take to produce?

Timing depends on the product, quantity, branding method, stock availability and deadline. We confirm the applicable delivery time in the quotation.

Do you deliver promotional products outside Estonia?

Yes. We arrange delivery within Estonia and to other European countries according to the order.

Do you deliver promotional products to Tallinn, Tartu and Pärnu?

Yes. We arrange delivery to Tallinn, Tartu, Pärnu and other locations in Estonia. The method and timing are confirmed in the quotation for the chosen product, quantity and branding.

Can one campaign be delivered to several destinations in Estonia and Europe?

Yes. We can plan shipments from one order to multiple addresses in Estonia and elsewhere in Europe. The conditions for each destination are set out in the quotation.

Is there a minimum order quantity for branded products?

The minimum quantity depends on the specific product and branding method. We check the relevant conditions and state the suitable quantity in the quotation.

Which logo file format should I send?

Vector files. For promotional products and branded clothing, we prefer a vector logo. Suitable formats include AI, EPS, SVG, CDR and PDF files containing vector artwork. A vector logo can be resized while keeping its outlines sharp.

Text and fonts. Please convert text to outlines where possible. Otherwise, provide the exact font names so that missing fonts do not change the artwork.

Colour codes. If your logo has specified Pantone (PMS) colours, include those codes and, if available, your brand guidelines. The appropriate colour solution depends on the product and branding method.

Photos and raster files. TIF, PSD, JPG and PNG files may also be suitable for digital printing. They must have sufficient resolution at the intended print size. If the printing process requires CMYK artwork, use a format that supports it, such as TIFF or PSD. PNG does not support CMYK. If you only have a raster logo, send it for review so we can check its suitability.

What do Pantone, CMYK and RGB mean when printing a logo?

Pantone (PMS) is a system of colour references used to specify the desired shade of a logo. A Pantone spot colour is printed using a separately mixed ink where the printing process supports it.

CMYK is a four-colour printing model: cyan, magenta, yellow and black. Combinations of these inks create the colours in the artwork. It is suitable for photographs and multicolour graphics, but cannot reproduce every Pantone colour exactly.

RGB is the colour model used on screens, combining red, green and blue light. A colour on a computer or phone screen may therefore look different on the printed product.

What should you send us? Include your brand guidelines and colour codes with the logo file, if available. A Pantone code helps describe the desired colour, but the material, base colour and branding method also affect the result. The colour solution must suit the particular product and printing technique.

What information do you need for a tailored quotation?

Tell us the quantity, budget, required date and delivery location, and attach the logo if available. If the product is undecided, describe the recipients and intended use.

Can you coordinate product selection, branding, packaging and delivery?

Yes. We coordinate the selected product, logo placement, suitable branding, packaging and delivery in line with the approved quotation.

Does the price on the product page include logo branding?

It depends on the product. Printing is included in the price of some custom-made items, such as certain CTM and SDX products. Where the manufacturer’s branding prices are listed separately on the product page, you can calculate the branding cost for your required quantity.

What makes up the final price?

The final price consists of the product, branding if it is not already included, delivery and applicable VAT. Standard preparation and packaging are included. Special preparation or additional packaging requests incur a separate charge. You can usually calculate the product price using the website’s price calculator. Use the control at the top of the page to display prices with or without VAT. The final shipping charge and amount payable are shown at checkout before payment. See our sales terms.

When does the production lead time start?

The production lead time starts when the advance payment is received or the artwork is approved.

Can I see a sample before ordering, and what are the conditions?

Yes, you can view samples before placing an order, except for custom-made products. The time needed to order samples is added to the order’s delivery time. Sample arrangements are agreed with your project manager.

Where can I view product samples?

You can view samples in the showroom at Logotrade’s office.

What branding options work well for small quantities?

For small quantities, we recommend DTF printing on textiles and laser engraving or UV printing on hard-surface products. Include your required quantity, budget and deadline in the enquiry.

What are the payment terms?

You can pay by advance-payment invoice, bank link, PayPal or VISA/Mastercard. Regular customers can receive invoices with an agreed payment term. See our sales terms.